If new information systems show deficiencies which significantly impair the operating procedure, the following questions will frequently arise: Are they user errors or are there any errors within the program or the hardware? Will the continued use of the system pay off or do the deficiencies show that the system cannot be used productively?
If several suppliers are involved, e. g. in the categories hardware and software, the following question might arise: Who is responsible for performing error correction measures? A corresponding examination defines clearly who is responsible for the error and what are its consequences. Within the context of such examination, the EDP experts Streitz draw on their extensive experience in court acquired from a total of far more than 1,000 proceedings to establish the corresponding evaluations.